Review Booking Change Requests

When To Use This#

Use this when a customer has asked to move an upcoming booking and the request needs staff review.

Before You Start#

You need bookings.edit to review change requests. Some change requests apply automatically and do not need review; the rest appear in a queue.

Steps#

1. Open Bookings and find the change-request queue.
2. Review the requested change for a booking.
3. Choose Approve or Deny.
4. When you approve, the new time is checked again — if that time is no longer available,

the request stays pending so you can handle it another way.

What Happens Next#

An approved change updates the booking. A denied or still-pending request leaves the booking as it was. The customer sees the outcome on their side.

Troubleshooting#

• If the review action is missing, confirm you have bookings.edit.
• If an approval will not go through, the requested time may be full or unavailable —

choose a different resolution with the customer.