Customers help center
Customer docs
Portal access, onboarding, family and dog details, bookings, documents, billing, and messages for customers.
Start with the task in front of you
Pick the closest workflow, then open the article that matches the account, booking, document, billing, or support question.
Access your portal
Sign in, activate your customer account, reset access, and understand the portal home.
Get ready for care
Complete onboarding, manage family and dog details, and keep documents current.
Manage care tasks
Request bookings, pay invoices, message the business, and troubleshoot blockers.
Find an article
Search by task, product area, route, or support wording.
- Activate Your Customer Account
Activate a customer portal account from an invitation or setup link.
Customers / Account Access / 2026-05-01
- Reset Your Password
Request a reset link and choose a new password for an activated customer portal account.
Customers / Account Access / 2026-05-01
- Sign-In, Activation, And Reset Troubleshooting
Choose the right access path when sign-in, invitation activation, or password reset is not working.
Customers / Account Access / 2026-05-01
- Sign In To The Customer Portal
Sign in to your business's customer portal with the email and password for your household.
Customers / Account Access / 2026-05-01
- Pay Invoices And Manage Payment Methods
Review invoices, pay balances when available, manage saved payment methods, and check autopay status.
Customers / Billing / 2026-05-02
- Request Or Cancel A Booking
Request a booking, review booking status, or cancel when your business allows it.
Customers / Bookings / 2026-05-01
- Upload And Track Documents
Upload documents and track whether each item has been reviewed.
Customers / Documents / 2026-05-01
- Manage Your Dogs
Review and update dog details, readiness information, and required records.
Customers / Family And Dogs / 2026-05-01
- Update Your Family Profile
Add or update household owners, authorized pickups, emergency contacts, and contact preferences.
Customers / Family And Dogs / 2026-05-01
- Use Your Customer Portal Home
Use the customer portal home page to understand household readiness and next steps.
Customers / Getting Started / 2026-05-01
- Send And Read Messages
Use the Messages page to read household messages, reply to the business, add attachments, and review notices.
Customers / Messages / 2026-05-01
- Complete Your Onboarding
Complete onboarding steps so your household and dogs are ready for care.
Customers / Onboarding / 2026-05-01
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