Customers help center
Customer docs
Portal access, onboarding, family and dog details, bookings, documents, billing, and messages for customers.
Start with the task in front of you
Pick the closest workflow, then open the article that matches the account, booking, document, billing, or support question.
Access your portal
Sign in, activate your customer account, reset access, and understand the portal home.
Get ready for care
Complete onboarding, manage family and dog details, and keep documents current.
Manage care tasks
Request bookings, pay invoices, message the business, and troubleshoot blockers.
Find an article
Search by task, product area, route, or support wording.
- Activate Your Customer Account
Activate a customer portal account from an invitation or setup link.
Customers / Account Access / 2026-07-08
- Manage Your Notification Preferences
Choose how your business reaches you — by email or text — and which updates you receive.
Customers / Account Access / 2026-06-29
- Reset Your Password
Request a reset link and choose a new password for an activated customer portal account.
Customers / Account Access / 2026-07-08
- Sign-In, Activation, And Reset Troubleshooting
Choose the right access path when sign-in, invitation activation, or password reset is not working.
Customers / Account Access / 2026-07-08
- Sign In To The Customer Portal
Sign in to your business's customer portal with the email and password for your household.
Customers / Account Access / 2026-07-08
- Update Your Profile
Update your signed-in display name, start password reset, or review portal sign-in deletion options.
Customers / Account Access / 2026-04-30
- How Fees and Deposits Work
Understand deposits, cancellation and no-show fees, and credits, with amounts and rules set by your business.
Customers / Billing / 2026-07-17
- Pay Invoices And Manage Payment Methods
Review invoices, pay balances when available, manage saved payment methods, and check autopay status.
Customers / Billing / 2026-05-02
- Re-add Your Card After We Moved Systems
Add your payment card again after your business moved to Hello Sniff, so booking and payments keep working.
Customers / Billing / 2026-06-29
- Request a Change to an Upcoming Booking
Ask to move an upcoming booking to a new date from the customer portal.
Customers / Bookings / 2026-07-17
- Request Or Cancel A Booking
Request a booking, review booking status, or cancel when your business allows it.
Customers / Bookings / 2026-07-29
- Upload And Track Documents
Upload documents and track whether each item has been reviewed.
Customers / Documents / 2026-05-01
Showing the first 12 matches. Narrow the search to find a specific task faster.