Request Or Cancel A Booking

When To Use This#

Use this article when you want to request daycare, class, boarding, or another available service from the customer portal, review booking status, or cancel an eligible upcoming booking.

Before You Start#

• Sign in to the customer portal.
• Make sure your household is linked and has at least one active dog.
• Review any readiness, onboarding, or document blockers before booking.
• Booking availability, approval, cancellation windows, and service eligibility are set by your business.

Bookings Page Overview#

The Bookings page lets you request available services, review upcoming and previous bookings, and use cancellation actions when the portal shows them.

Use the status and warning text shown on the page. Booking availability, approval, cancellation windows, charges, credits, and service eligibility are business policy.

Choose A Service And Date#

Start with the booking type or service you want to request, such as daycare, class, boarding, or another available option. The page may ask for a single date, a time, or boarding drop-off and pick-up windows depending on the service.

Request A Class#

When your business uses starter-class access, choose one dog first, then choose the class date and time. In that flow, the portal does not show a general class catalog before both choices are set. After you choose the dog and date, it shows the classes that dog can request for that date.

• A new student sees the age-appropriate Peaceful Integration class first and Basic Obedience second.
• A returning student sees the classes supported by that dog's previous approvals or class history, in the portal's catalog order.
• The dog's age is checked for the requested class date. Before the dog turns six months, the puppy Peaceful Integration option is used. On or after the dog's six-month birthday, the older-dog option is used.
• If the dog's birthdate is missing or is in the future, the portal shows Basic Obedience and tells you that the birthdate needs attention.

Choose one class for one dog and one date. Class requests do not repeat automatically. If you need another date or another dog, make a separate request.

The classes shown are the choices available for the request. Seeing Basic Obedience beside a Peaceful Integration option does not by itself mean one class must be completed before the other; follow the business's guidance.

For a boarding stay, you choose a drop-off date, a later pick-up date, a drop-off time window, and a pick-up time window. You pick each time window from the options your business offers for that day. If any of these are missing or the dates are out of order, the portal keeps the request from submitting and shows what still needs to be set.

Your business may also offer Stay add-ons. An optional group lets you skip it. A required group asks for one choice on every listed stay date and does not show None. When one option applies throughout the stay, use Same choice every day, then choose the [option] every day button. You can still change individual dates afterward. Newly added dates remain unanswered until you choose them. If you choose an optional add-on and set it to apply on certain days, pick at least one date, or the request will not submit. The estimate shows your selected dates and an estimated total, and your business confirms the final amount. Your booking history shows each add-on with its dates and the recorded amount.

If the service, date, or time you want is not shown, contact your business before assuming the booking is available.

Select Dogs And Review Readiness#

Choose the dog or dogs for the request, then review the readiness state shown for each dog. The page may show ready, warning, blocked, or partial-success messages.

If a dog is blocked, open the linked onboarding, dog profile, or Documents page item before trying again. Do not assume a dog is eligible for service until the portal and your business's process both allow the booking.

Submit A Booking Request#

Review the selected service, date, time, dogs, and visible warnings before submitting. After submission, read the confirmation, requested-booking notice, or warning shown on the page.

The page may show that a booking is confirmed, requested, or only partly completed. Some requests may need review by your business before the status changes.

Upcoming And Previous Bookings#

Use Upcoming to review future bookings and requested bookings. Use Previous to review past booking history.

If you need to change a booking and no edit action is shown, follow the visible cancellation and new-request options or contact your business.

Request a Change to an Upcoming Booking#

If you need to move an upcoming booking, you may be able to request a change to a new date from the portal. Some changes apply right away; others are sent to your business for review, and you will see whether the change was applied or is pending. Cancellation or fee terms, and how far ahead a change is allowed, are set by your business.

Cancel An Eligible Booking#

Use Cancel booking only when that action is shown for an upcoming booking. Review any visible message before confirming.

If cancellation is not shown, that booking may not be eligible for self-service cancellation from the portal. Contact your business or follow its approved cancellation process.

What Happens Next#

The Upcoming schedule shows current and requested bookings. Previous bookings appear in the Previous tab. Use the visible status to understand whether a booking is confirmed, requested, canceled, or still needs attention.

Troubleshooting#

• If Bookings are unavailable, refresh and try again; repeated failures may need help from your business.
• If no booking options are available, review the readiness messages for your dogs.
• If no classes are shown yet, choose one dog and a class date and time first.
• If the portal says a dog's birthdate needs attention, correct the birthdate in the dog profile or contact the business. Basic Obedience may remain available while the birthdate is corrected.
• If an expected previous class is missing for a returning dog, contact the business so staff can review the dog's approvals and class history.
• If a dog is blocked, complete the linked onboarding or document step before trying again.
• If only some dogs were booked, use the warning message to see which dogs still need attention.
• If a boarding request will not submit, make sure you have set a drop-off date,

a later pick-up date, both time windows, and one care choice for every date when the page says that category is required.

• If a boarding pick-up date is not later than the drop-off date, correct the date range before submitting.
• If a boarding drop-off or pick-up time you picked is no longer available, choose another time from the options shown for that day.
• If Cancel booking is not shown, that booking may not be eligible for self-service cancellation from the portal.
• If you need to change a booking and no edit action is shown, follow the visible cancellation and new-request options or contact your business.