Request Or Cancel A Booking

When To Use This#

Use this article when you want to request daycare, class, boarding, or another available service from the customer portal, review booking status, or cancel an eligible upcoming booking.

Before You Start#

• Sign in to the customer portal.
• Make sure your household is linked and has at least one active dog.
• Review any readiness, onboarding, or document blockers before booking.
• Booking availability, approval, cancellation windows, and service eligibility are set by your business.

Bookings Page Overview#

The Bookings page lets you request available services, review upcoming and previous bookings, and use cancellation actions when the portal shows them.

Use the status and warning text shown on the page. Booking availability, approval, cancellation windows, charges, credits, and service eligibility are business policy.

Choose A Service And Date#

Start with the booking type or service you want to request, such as daycare, class, boarding, or another available option. The page may ask for a single date, a time, or boarding drop-off and pick-up windows depending on the service.

If the service, date, or time you want is not shown, contact your business before assuming the booking is available.

Select Dogs And Review Readiness#

Choose the dog or dogs for the request, then review the readiness state shown for each dog. The page may show ready, warning, blocked, or partial-success messages.

If a dog is blocked, open the linked onboarding, dog profile, or Documents page item before trying again. Do not assume a dog is eligible for service until the portal and your business's process both allow the booking.

Submit A Booking Request#

Review the selected service, date, time, dogs, and visible warnings before submitting. After submission, read the confirmation, requested-booking notice, or warning shown on the page.

The page may show that a booking is confirmed, requested, or only partly completed. Some requests may need review by your business before the status changes.

Upcoming And Previous Bookings#

Use Upcoming to review future bookings and requested bookings. Use Previous to review past booking history.

If you need to change a booking and no edit action is shown, follow the visible cancellation and new-request options or contact your business.

Cancel An Eligible Booking#

Use Cancel booking only when that action is shown for an upcoming booking. Review any visible message before confirming.

If cancellation is not shown, that booking may not be eligible for self-service cancellation from the portal. Contact your business or follow its approved cancellation process.

What Happens Next#

The Upcoming schedule shows current and requested bookings. Previous bookings appear in the Previous tab. Use the visible status to understand whether a booking is confirmed, requested, canceled, or still needs attention.

Troubleshooting#

• If Bookings are unavailable, refresh and try again; repeated failures may need help from your business.
• If no booking options are available, review the readiness messages for your dogs.
• If a dog is blocked, complete the linked onboarding or document step before trying again.
• If only some dogs were booked, use the warning message to see which dogs still need attention.
• If a boarding pick-up date is before the drop-off date, correct the date range before submitting.
• If Cancel booking is not shown, that booking may not be eligible for self-service cancellation from the portal.
• If you need to change a booking and no edit action is shown, follow the visible cancellation and new-request options or contact your business.