Booking and Readiness Blockers

When To Use This#

Use this page when a booking action is unavailable, a dog is blocked from booking, a service or date is not shown, or a cancellation action is missing.

Before You Start#

• Confirm whether the issue is in the customer portal or staff app.
• Identify the dog, service, date, and visible blocker text.
• Do not promise approval, capacity, cancellation, or refund outcomes.

Visible Blocker#

• Start with the warning or disabled action shown on the page.
• Check whether the blocker points to dog readiness, onboarding, documents, service availability, or account setup.
• If the page links to a customer task, complete that task before retrying the booking action.
• If the blocker does not explain the next step, contact the business before assuming the booking should be accepted.

Customer Checks#

• Check the dog profile for missing required details.
• Check onboarding for unfinished household or dog setup.
• Check the Documents page for missing, pending, rejected, or expired documents.
• Use the booking action only when it is shown in the customer portal.
• If cancellation is not shown, do not assume the booking can be canceled from the portal.

Staff Checks#

• Use the Bookings page for booking requests and booking details.
• Use the Documents page when readiness depends on submitted files.
• Use the Schedule page or Today's view when the issue is tied to day-of operations.
• If a staff action should be available but is missing, an owner or admin can review staff access on the Access page.

What May Need Business Review#

Some blockers clear after missing information is saved. Others may require staff review, service setup changes, document review, schedule changes, or a business policy decision.

Policy Boundaries#

• Use only the blocker or warning text shown in the app unless the business has approved broader wording.
• Treat service rules, capacity, cancellation, refunds, and approval outcomes as business policy.
• Do not guarantee that a booking will be accepted, canceled, rescheduled, credited, refunded, or made available after a specific action.

Troubleshooting#

• If a document is pending, wait for staff review or follow the business process.
• If a dog is missing required information, update the dog or household profile.
• If a service is not shown, staff can check service setup and visible availability.
• If cancellation is not shown, contact the business or use the business-approved cancellation process.
• If only some dogs are blocked, compare the visible readiness state for each dog.