Reference help center
Policies
Browse policies articles for reference support.
12 articlesAll reference sections
Policies
4 articles- Account Access Problems->
Triage sign-in, activation, password reset, staff login-email changes, business-link-needed, and missing-access issues safely.
- Booking and Readiness Blockers->
What to check when a booking action is unavailable, a dog is blocked from booking, or a service or date is not shown.
- Document Review Problems->
Triage missing, pending, rejected, expired, or blocking document states.
- Payment and Invoice Problems->
Triage invoice, payment method, autopay, and subscription billing issues without making policy commitments.