Business help center
Business docs
Setup, operations, customer management, billing, documents, messages, and staff workflows for Hello Sniff businesses.
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Pick the closest workflow, then open the article that matches the account, booking, document, billing, or support question.
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Start accounts, configure services, invite teams, and prepare the customer portal.
Run the business
Use daily operations, scheduling, customers, documents, billing, messages, and reports.
Fix a problem
Find account, access, booking, billing, document, and readiness troubleshooting.
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- Manage Billing
Review family balances, invoice issues, saved payment methods, autopay settings, and billing follow-up options.
Business / Billing And Payments / 2026-05-02
- Manage Subscription Billing
Review owner-facing subscription status, trial state, plan actions, and billing portal access.
Business / Billing And Payments / 2026-05-02
- Manage Your Subscription
Find subscription settings on the current Billing & payments page.
Business / Billing And Payments / 2026-05-22
- Manage Booking Requests
Use the Bookings page to review booking requests, booking details, available actions, and readiness follow-up.
Business / Bookings And Schedule / 2026-05-01
- Manage Day of Operations
Handle check-ins, no-shows, checkouts, room movement, visit completion, and day-of schedule review.
Business / Bookings And Schedule / 2026-05-01
- Manage Rooms and Fields
Review operational areas, dog and staff counts, capacity warnings, active states, and area settings.
Business / Bookings And Schedule / 2026-05-01
- Review a Dog From the Schedule
Open schedule dog details to review placement, service, attendance, vaccination context, and day-of actions.
Business / Bookings And Schedule / 2026-05-01
- Use the Schedule
Work from the daily operations board for bookings, attendance, rooms, fields, staff coverage, and dog actions.
Business / Bookings And Schedule / 2026-05-01
- Use Today's View
Use the Schedule page's Today view to monitor arrivals, live rooms and fields, checked-out dogs, and staff coverage.
Business / Bookings And Schedule / 2026-05-22
- Manage Dogs
Find dog records and review readiness, documents, vaccinations, bookings, notes, attendance, and family context.
Business / Customer Management / 2026-05-01
- Manage Families
Find households and review contacts, dogs, billing, documents, portal access, and editable family details.
Business / Customer Management / 2026-05-01
- Manage Compliance
Use the Documents page to review compliance follow-up, document status, dog and family context, reminders, and older compliance links.
Business / Documents And Compliance / 2026-05-01
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