Booking States

When To Use This#

Use this page when an article needs to explain booking requests, confirmed bookings, upcoming bookings, previous bookings, dog readiness, cancellations, or staff schedule work.

Booking Lifecycle#

• A booking can be created by a customer request or by a staff workflow.
• Some bookings may need staff review before they are considered scheduled.
• Customer-facing booking actions depend on dog readiness, document state, service availability, and the actions shown in the customer portal.
• Staff-facing schedule actions depend on the selected booking, the current schedule workflow, and the staff member's assigned access.

Common States#

• Requested: A booking has been submitted and may need staff review.
• Confirmed: A booking is scheduled according to the app state. Avoid implying this overrides business cancellation, capacity, payment, or readiness policy.
• Upcoming: A future booking is visible in the customer's schedule or staff schedule.
• Previous: A past booking is visible for history or review.
• Blocked: A dog, account, document, or setup item prevents booking.
• Canceled: A booking was canceled through an available action or staff workflow.

Policy Boundaries#

Cancellation windows, refund handling, service capacity, and booking approval rules are business policy. Support articles should describe where the user sees status and actions, not promise a specific outcome.

Customer And Staff Views#

• Customers should use the booking status and action buttons shown in the customer portal.
• Staff should use the Bookings page, Schedule page, or Today's view depending on whether they are reviewing requests, planning future care, or running the current day.
• If an action is missing, the article should first explain the visible state, then point staff to owner/admin access review only when access is the likely issue.

Troubleshooting#

• If a dog cannot be booked, check dog readiness and document requirements.
• If an expected service is missing, confirm business setup and service availability.
• If cancellation is not shown, do not imply the booking can be canceled automatically.
• If staff cannot update a booking, confirm the selected booking state, current business account, and assigned access.
• If only some dogs book successfully, use the visible warning to identify which dogs still need attention.