Pay Invoices And Manage Payment Methods

When To Use This#

Use this article when you need to review your balance, pay an invoice when online payment is available, add a saved payment method, set a default method, or manage autopay in the customer portal.

Before You Start#

• Sign in to the customer portal.
• Use only your own household billing information.
• Do not send full card numbers, payment provider details, or screenshots of full card data to support.
• Invoice corrections, refunds, disputes, fees, payment timing, and collections are business policies; contact your business for those decisions.

Billing Page Overview#

The Billing page shows the household balance, open invoices, saved payment methods, autopay status, and recent payment history when those tools are available to your account.

Use the Billing page to review what the portal shows. Questions about invoice corrections, refunds, credits, fees, collection timing, or disputes still need the process your business recommends.

Balance And Invoices#

Start with the balance summary and invoice list. Each invoice may show an amount, due date, status, and available actions.

If no balance is due, there may not be an open invoice to pay. If an invoice amount or due date looks wrong, contact your business before paying. Do not send private payment details through a message.

Pay An Invoice#

Use the pay action only when it appears on the invoice row. Open the payment review and check the invoice balance, any processing fee, the total that will be charged now, the saved payment method, the invoice status, and the invoice source.

The final button states the exact amount that will be charged. This is a one-time invoice payment; it does not turn on invoice autopay or start recurring membership billing.

After submitting, read the result notice before doing anything else. The notice is based on the current payment record and can show succeeded, pending, failed, canceled, fully refunded, partially refunded, or a status that still needs review. If the result is still loading, refresh before trying again so the same payment is not submitted twice.

Membership Billing#

When an available membership can be started from the Billing page, open its review before confirming. The review shows the plan, amount charged now, renewal schedule, and saved payment method.

Membership billing is recurring. It is separate from the one-time invoice payment action and from invoice autopay. Review the current membership status after submitting; if the page says recurring billing needs attention, contact the business before relying on membership access.

Payment Methods#

Use the Payment methods area to add, review, or remove saved methods when those actions are shown. Set a default method only when the page offers that option.

Do not send full card numbers, payment provider details, or screenshots of full card data through Messages or support follow-up.

If your business recently moved to Hello Sniff, your saved card may not have transferred, for security. If so, you may see a prompt to re-add your card when you sign in — add it again so booking and payments keep working. You can choose "Maybe later," but you may be asked again until a card is on file.

Autopay#

Autopay settings may appear when your business supports them for your account. Review the current setting, saved default method, and any visible action before changing autopay.

Turning on invoice autopay does not charge the method now. It selects the saved method that the business's later monthly autopay process may use for eligible open invoices. Turning on invoice autopay does not start a recurring membership; starting a membership does not turn on invoice autopay.

The active autopay method is the exact eligible method selected by the billing status shown on the page. A card remains eligible during its expiration month and becomes ineligible when the next UTC month begins; a card from a past month or one with incomplete expiration details is not eligible. If the default method is not eligible but another saved method is, the eligible alternate may be selected instead. When the page shows that autopay or the customer-payments connection needs attention, it does not present a saved method as active.

If autopay is missing or unavailable, contact your business to confirm the correct billing process. This article does not decide whether autopay should be available.

Payment History#

Use payment history to review recent payment attempts and statuses. If a failed, pending, or unfamiliar payment appears, save the visible error or status text and contact your business using its recommended process.

What Happens Next#

The billing page shows payment submission notices, saved payment methods, autopay state, and recent payment history. Some payment statuses may continue to update after the first submission notice.

Troubleshooting#

• If Billing details are unavailable, refresh and try again; repeated failures may need help from your business.
• If no balance is due, there may not be an open invoice to pay.
• If you can review invoices but cannot pay online, contact the business for the correct payment process.
• If there is no saved method, add a payment method before paying online.
• If adding a method fails, retry with current payment information or contact the business.
• If autopay cannot be enabled, confirm that an eligible saved method exists, any saved card has not passed its expiration month, and the autopay action is shown on the Billing page.
• If a payment result is still loading or the status is unfamiliar, refresh and review payment history before submitting again.
• If a membership was saved but recurring billing is not active, contact the business before trying to start the same membership again.
• If you have a question about fees, refunds, disputes, payment timing, or invoice corrections, contact your business because those policies are not set by this portal page.