Pay Invoices And Manage Payment Methods

When To Use This#

Use this article when you need to review your balance, pay an invoice when online payment is available, add a saved payment method, set a default method, or manage autopay in the customer portal.

Before You Start#

• Sign in to the customer portal.
• Use only your own household billing information.
• Do not send full card numbers, payment provider details, or screenshots of full card data to support.
• Invoice corrections, refunds, disputes, fees, payment timing, and collections are business policies; contact your business for those decisions.

Billing Page Overview#

The Billing page shows the household balance, open invoices, saved payment methods, autopay status, and recent payment history when those tools are available to your account.

Use the Billing page to review what the portal shows. Questions about invoice corrections, refunds, credits, fees, collection timing, or disputes still need the process your business recommends.

Balance And Invoices#

Start with the balance summary and invoice list. Each invoice may show an amount, due date, status, and available actions.

If no balance is due, there may not be an open invoice to pay. If an invoice amount or due date looks wrong, contact your business before paying. Do not send private payment details through a message.

Pay An Invoice#

Use the pay action only when it appears on the invoice row. Choose an available saved payment method, review the invoice you selected, then submit the payment from the page.

After submitting, watch for the visible success, pending, processing, or error notice. Some payment statuses may continue to update after the first notice.

Payment Methods#

Use the Payment methods area to add, review, or remove saved methods when those actions are shown. Set a default method only when the page offers that option.

Do not send full card numbers, payment provider details, or screenshots of full card data through Messages or support follow-up.

Autopay#

Autopay settings may appear when your business supports them for your account. Review the current setting, saved default method, and any visible action before changing autopay.

If autopay is missing or unavailable, contact your business to confirm the correct billing process. This article does not decide whether autopay should be available.

Payment History#

Use payment history to review recent payment attempts and statuses. If a failed, pending, or unfamiliar payment appears, save the visible error or status text and contact your business using its recommended process.

What Happens Next#

The billing page shows payment submission notices, saved payment methods, autopay state, and recent payment history. Some payment statuses may continue to update after the first submission notice.

Troubleshooting#

• If Billing details are unavailable, refresh and try again; repeated failures may need help from your business.
• If no balance is due, there may not be an open invoice to pay.
• If you can review invoices but cannot pay online, contact the business for the correct payment process.
• If there is no saved method, add a payment method before paying online.
• If adding a method fails, retry with current payment information or contact the business.
• If autopay cannot be enabled, confirm that a saved method exists and that the autopay action is shown on the Billing page.
• If you have a question about fees, refunds, disputes, payment timing, or invoice corrections, contact your business because those policies are not set by this portal page.