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Reference / Concepts

When To Use This

Read this page to understand invoices, payment methods, customer billing, business billing, plans, pricing, and subscription management.

Customers may see invoices, saved payment methods, and payment actions in the customer portal.
A payment action is available to you only when it appears on the page.
Billing outcomes such as refunds, credits, charge timing, and cancellation effects depend on the business's approved billing policy.
If your business normally requires a saved card before you can book online, staff can set your household to book without one when you pay another way (for example cash, check, or a special arrangement). When that applies to your household, the online booking screen no longer asks for a saved card first.

Business users may manage customer billing, invoices, and payment follow-up from the business app when the relevant billing tools are available.
Owners or admins may also manage Hello Sniff plan or subscription settings from the business billing area or a linked billing surface.
If your business requires a saved card before customers can book online, staff with family-edit access can override that for an individual household from its billing details, so that household can book online without a saved card (for example cash, check, trade, monthly-check, or special-arrangement families). The household otherwise follows the business's default card-before-booking setting, and messages and alerts still work normally either way.
Pricing, plan limits, taxes, subscription terms, and cancellation terms come from the current product or business-approved source, so check there for the details that apply to you.
A business can also charge per-service deposits, cancellation fees, and no-show fees, and issue credits; staff review these before a family is billed. See Fees, Deposits, and Credits — amounts and rules are business-set.

Exact billing, refund, tax, and subscription terms can change, so this article does not restate them.
For terms that may change, rely on the current pricing or billing source rather than a fixed copy here.
Payment success, refund approval, credit, subscription cancellation, and account changes depend on the business's policy, so they aren't guaranteed here.

If a payment action is missing, confirm the invoice status and the user's account.
If a payment fails, review the visible error and try another saved payment method if available.
If a business billing page is unavailable, ask an owner or admin to review staff access.
If pricing is unclear, use the current public or in-app pricing source rather than an older article.