Hello Sniff Support

Customers help center

Manage Your Notification Preferences

Choose how your business reaches you — by email or text — and which updates you receive.

Customers / Account Access

Last verified
2026-06-29
App area
hello sniff customer portal

When To Use This

Use this to choose how your business contacts you and which kinds of updates you want.

Before You Start

To get email, your contact needs an email address; to get text messages, it needs a phone number. You can update these on your profile or the Family page.

Steps

  1. Open your Profile.
  2. In notification preferences, choose your channels — email, text, or both.
  3. Choose the kinds of updates you want, such as schedule, reminders, billing, messages,

and operations notices.

  1. Save your preferences.

What Happens Next

Your business contacts you using the channels and topics you chose. Some essential messages may still be sent. You can reply STOP to opt out of texts, or use the unsubscribe link in emails.

Troubleshooting

  • If you cannot turn on email or text, add an email address or phone number to your

contact first.

  • If you turn on a topic but no channel (or a channel but no topic), the page asks you to

choose at least one of each.