Update Your Profile

When To Use This#

Use this article when you need to review your signed-in portal identity, update the name shown in the portal, start a password reset, or review the portal sign-in deletion option.

Before You Start#

• Sign in to the customer portal.
• Do not send full account credentials or private payment details through support messages.
• Use the Family page for household contacts and the Profile page for the signed-in account name.

Profile Page#

Open the Profile page from the customer portal. The page shows the account name and email used for your signed-in portal login.

Display Name#

Update the Name field when you need to change the name shown across the portal and shared messages, then save the change. Check the page for a success or error notice after saving.

Password Reset#

Use the password reset option on the Profile page if you need to change your password. The portal may sign you out before opening the reset flow.

Do not send your current password, new password, or reset link in a support message.

Portal Sign-In Deletion#

If the Profile page shows a deletion option, read the visible page guidance before continuing. Deleting the portal sign-in affects your portal access. Household records, booking records, billing records, and required business records may follow your business's policy.

Household Contact Details#

The email address shown on the Profile page is for your signed-in portal account. Use the Family page, or contact your business, when household contact records need broader changes.

Notification Preferences#

From your Profile you can choose how your business reaches you — by email and/or text — and which updates you want, such as schedule, reminders, billing, messages, and operations notices. Enabling email needs an email on your contact, and enabling text needs a phone number. Some essential messages may still be sent. You can reply STOP to opt out of texts, or use the unsubscribe link in emails.

What Happens Next#

Saved profile details update the signed-in portal name used by your account.

Troubleshooting#

• If the name save fails, enter a non-empty name and review the visible error message before trying again.
• If your email address is wrong and cannot be edited, contact your business for help updating account access.
• If password reset starts from Profile, the portal signs you out before opening the reset flow.
• If you review account deletion, use only the visible page guidance and contact your business before assuming what will happen to records outside portal sign-in access.