Re-add Your Card After We Moved Systems

When To Use This#

Use this if you see a prompt to re-add your card when you sign in to the customer portal, after your business moved to Hello Sniff.

Before You Start#

When your business moved to Hello Sniff, saved cards were not transferred, for security. Re-adding your card lets booking and payments keep working. You can do this yourself from the portal. The same card setup page appears for any active household whose business requires a saved card for booking and who has no active card on file, unless the business has made an exception for their family.

Steps#

1. Sign in to your customer portal.
2. If your business requires a saved card and none is on file, you will see a page titled

Add a card to finish payment setup. If your business still needs other setup items from you first, you may be asked to finish those before the card page appears.

1. Enter your card details in the secure form.
2. If the option is offered, you can also choose to turn on autopay.
3. Save. You can instead choose Maybe later, but you may be asked again until a card is

on file.

What Happens Next#

Once a card is saved, the prompt stops and your payments and bookings continue as normal. Your card is stored securely by the payment provider, not by your business.

Troubleshooting#

• If the secure card form does not load, wait a moment and try again, or contact your

business if it keeps happening.

• If you chose "Maybe later" and want to add a card now, use the Add my card button on

your Home page, or open your billing or payment methods in the portal.