Activate Your Customer Account

When To Use This#

Use this article when your dog-care business sends you a secure setup link and you need to create your first customer portal password.

Before You Start#

• Open the full link from your setup email. The link identifies the business and your account; there is no code to type.
• Use the email address where the invitation arrived when you later sign in.
• Choose a password with at least 8 characters.
• Never share your setup link or password in a support message.

Welcome And Dog Names#

A valid setup link opens a short welcome page branded for your dog-care business. When dog names are available, the welcome names every dog included in this application so you can recognize the correct setup.

The page does not list services, prices, booking promises, or a long application checklist. Those details remain in the portal after account activation. Creating your account gives you portal access; the business still decides when each dog is ready to book.

Create Your Password#

Enter the same new password in both Password and Confirm password, then select Create password and continue.

If the two entries do not match, the page keeps both entries in place, explains the mismatch, and returns focus to Confirm password. The server checks the match again before activating the account.

If the business already supplied your name, the setup page uses it without asking again. Otherwise, enter your name before choosing a password.

Ask The Business For Help#

Select Ask [business name] for help when you cannot finish setup. This sends a private, token-bound setup alert to the business and confirms when the request was recorded. The request does not include a password or a free-text message.

If the alert cannot be sent, the page says so and keeps the action available. You can also open Help at the top of the page.

Expired, Used, Or Unavailable Links#

• Expired link: select Send me a new link. Your records are not changed.
• Already-used link: the account is already active. Select Sign in, or Reset password if you cannot remember the password.
• Temporarily unavailable link: try the link once more. If it still does not work, select Request a new link.
• Opened the setup page without a link: the portal sends you to Set up my login, where you enter your email and receive a fresh link.

These states replace the password form so an invalid link cannot activate an account.

After Activation#

Successful activation signs you in and opens the application tied to the invitation when one exists. The portal remains usable while remaining application requirements are incomplete. Follow the application status and next action shown in the portal.

Troubleshooting#

• If the form returns with an error, follow the focused field or error message. A name you entered may be restored, but passwords are never stored in browser recovery data.
• If you already activated the account, use Already have an account? Sign in.
• If you need another access link, use Need a new link? under the form.
• If the page cannot identify the dog-care business, reopen the complete link from the original email instead of a copied generic portal address.
• If none of those actions works, select Ask [business name] for help or use Help at the top of the page.