Customer Portal Business Link Needed

When To Use This#

Use this article when the customer portal opens a page whose browser tab reads Business Link Needed and whose heading reads Sign in with your email before you can sign in, activate an invitation, or reset a password.

Before You Start#

• Use the portal link provided by your dog-care business.
• If you came from an old bookmark, try the newest link from the business.
• Do not send passwords, invitation links, reset links, or private account details when asking for help.

What The Page Means#

The Business link needed page means the portal cannot tell which business you are trying to reach. This usually points to the portal link itself, not your password or account status.

This can happen if a link is incomplete, copied incorrectly, or saved from an older bookmark. Your email and password are enough to sign in: type portal.hellosniff.com into your browser's address bar, enter them on the sign-in page, and the portal finds your business. No business link is required for that. The link your business sent you works too.

Use The Business Portal Link#

Close the current browser tab and reopen the portal link from the business's email, website, message, or customer instructions.

The Business link needed page shows a sign-in button. If this device has opened a business's portal link recently, it reads Continue to sign in and takes you to that business's sign-in page. Otherwise it reads Sign in and opens the general sign-in page, where your email and password are enough.

If Continue to sign in brings you back to this same page, the remembered link is the broken one. Type portal.hellosniff.com into your browser's address bar and sign in there with your email and password; no business link is required for that.

If you copied the link into your browser, copy it again from the original message. Make sure you did not miss any part of the link or add extra spaces.

If It Happened After An Invitation Or Reset Email#

Go back to the newest invitation or password reset email from the business and open the link from that message again.

Sign-in and password reset work from portal.hellosniff.com with your email and password. Invitation activation still needs the link from the invitation email, so open that message again rather than starting from the Business link needed page.

Contact The Business#

If the page still appears, contact the business and ask for the current customer portal link.

You can tell the business that this page appears when you open their link. If they ask which link you used, share a redacted version of the web address or a screenshot that hides private details rather than the full link.

What Happens Next#

After the correct business portal opens, continue with sign-in, invitation activation, or password reset from that page.

If the business confirms that your link is correct but this page still appears, the business may need to review its portal setup or ask support to investigate the link.

Troubleshooting#

• If you opened the portal from a search result or generic link, use the link from your business, or sign in at portal.hellosniff.com with your email and password.
• If you used a bookmark, replace it after the correct portal opens.
• If the issue appears after an invitation, ask the business to resend the invitation.
• If the issue appears after a password reset email, open the newest reset email from the business.
• If you copied a link from another household or business, ask your business for the correct customer portal link.
• If you work for the business, use the business app instead of the customer portal.