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Request a Change to an Upcoming Booking

Ask to move an upcoming booking to a new date from the customer portal.

19 articlesBack to Bookings

Customers / Bookings

Last verified
2026-07-17
App area
hello sniff customer portal

When To Use This

Use this when you need to move an upcoming booking to a different date, instead of canceling and rebooking.

Before You Start

The booking must be one of your upcoming bookings. Whether a change can be made, and how far ahead, is set by your business.

Steps

  1. Open Bookings in your customer portal.
  2. Choose the upcoming booking you want to move.
  3. Pick a new date and submit your change request.

What Happens Next

Some changes apply right away. Others are sent to your business for review — you will see whether your change was applied or is pending. If a fee applies to a change, that is set by your business.

Troubleshooting

  • If you do not see a change option, that booking may not be eligible — contact your

business.

  • If the new date is rejected, pick a different date, or message your business.

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