How Fees and Deposits Work

When To Use This#

Use this if your business asks for a deposit to hold a booking, or charges a fee for a late cancellation or a no-show, and you want to understand what that means.

Before You Start#

Whether a deposit or fee applies, how much it is, and the rules around it are set by your business — not by Hello Sniff. Your business is the best source for its exact policy.

Steps#

1. When you book a service that requires a deposit, you pay the deposit to hold the

booking. A deposit can be a set amount or a percentage of the service price.

1. Depending on your business's policy, a deposit is either applied to your final bill or

refunded or forfeited if you cancel — your business sets the refundable window.

1. If your business charges a cancellation fee (for canceling too close to the time) or

a no-show fee (for a missed visit), that amount is set by your business.

What Happens Next#

Any deposit or fee shows up in your billing with the rest of your charges. If your account has a credit, it lowers what you owe.

Troubleshooting#

• If you have a question about a specific deposit, fee, or refund, contact your business —

they set and can explain their policy.

• If a charge looks wrong, message your business through the portal so staff can review it.