Change Your Staff Login Email

When To Use This#

Use Account when you can sign in and want to change the email you use for your Hello Sniff staff account. This keeps your existing employee record, access, schedule, password, and history.

If you cannot sign in or no longer control your account, ask an owner or manager to help from the Access page.

If Account says email changes are unavailable in support mode, sign in with the business's own staff account. A temporary Hello Sniff support session can view the account but cannot change its login.

Request The Change#

1. Open Account in the business app.
2. Review the current login email.
3. Enter your current password.
4. Enter the new email twice.
5. Select Send confirmation link.

Your login does not change yet. Keep using the current address until you complete the confirmation from the new inbox.

Confirm From The New Inbox#

1. Open the confirmation email at the new address.
2. Open its secure link and review the confirmation page.
3. Select Confirm email change.
4. Return to sign-in and use the new address with your existing password.

Opening the link only displays the confirmation page. The address changes only after you select the confirmation button.

What Happens Next#

• Your staff account, employee record, access, schedule, password, and history

stay connected.

• You are signed out everywhere after confirmation.
• Older password-reset and email-change links stop working.
• A security notice is sent to the previous address when possible.

When The Change Does Not Work#

• If your current password is rejected, confirm it by signing in again or use

password reset before trying the email change.

• If the two new-email entries do not match, correct them and send the request

again.

• If the address is already attached to another account, stop and confirm

which account should use it. Do not create a duplicate staff account.

• If the confirmation email does not arrive, check spam or junk and confirm

the new address before sending one fresh request.

• If a replacement email cannot be sent, a previously delivered confirmation

link remains available. When a newer confirmation email does arrive, use the newest link.

• If the link is expired, already used, or no longer available, sign in with

the current address and send a fresh request.

• If you cannot complete self-service, ask an owner or manager to start an

assisted request from Access. You must still confirm from the new inbox.