Reset Your Password

When To Use This#

Use this when a staff member needs to regain access to the Hello Sniff business app.

Before You Start#

• Use the password reset page for the correct business staff app.
• Do not share reset links outside the reset flow.
• Ask an owner or admin for help if the email never arrives or the account needs an owner-sent reset.

Password Reset Request#

On the password reset page, enter the staff email and request a reset link. Open the link from the email, enter a new password, and submit the form.

If self-service reset does not work, ask an owner or admin to send a reset from the Access page. The owner or admin can review staff access in Manage Access and Invites.

After Password Reset#

• A successful reset request shows that the request was sent or received.
• A successful reset confirmation signs the staff member in and opens the business app.
• An owner-sent reset shows a confirmation on the Access page when the reset is sent.

When Reset Does Not Work#

• If the reset email is not visible, check the address and ask an owner/admin to confirm the staff account exists.
• If the reset link fails, request a new reset link instead of reusing the old URL.
• If the reset action is missing on the Access page, ask an owner or admin to review who can reset staff access.
• Do not state reset link lifetime, email delivery timing, or delivery guarantees unless they have been confirmed for your business.