Hello Sniff Support

Business / Getting Started

When To Use This

Use this when a business user is stuck before they can reach the main Hello Sniff business app.

Start with the exact page the user sees: sign-in, activation, password reset, or Business Link Needed.
Confirm the business link and staff email before changing access.
Do not paste a full invite or reset link into a message or note, since the link itself grants access to the account.

If the user has an active account but forgot the password, use Reset Your Password.
If the user has an invitation and has not created a password, use Activate a Staff Account.
If the user sees Business Link Needed ("Find your business"), check the business staff app link with an owner or admin; the user can also enter the business slug on that page to continue to sign-in. See Business Account Not Found.
If the user is creating a new business, use Create Your Business Account.
If the user opened the activation or password reset page by mistake, the Back to sign in link below the form takes them to the sign-in page.
If a signed-in user opens a sign-in, activation, or reset page, Hello Sniff may send them directly into the business app. If they opened a booking review link from an email or a link to promotion settings and were asked to sign in first, Hello Sniff may return them to that page after sign-in. Any other sign-in link sends them to the default page.

The correct path depends on account state: new business signup, invited staff activation, active staff sign-in, or password reset.
Business link problems happen before normal staff access can be reviewed.

For login errors, confirm the email, password, activation state, and business link.
For activation errors, request a fresh invite from an owner or admin.
For reset errors, request a new reset link or ask an owner/admin to send one from the Access page.
If access needs to be changed, an owner or admin can review it in Manage Access and Invites.