Sign In to Hello Sniff

When To Use This#

Use this when an owner, admin, manager, or staff member already has an active Hello Sniff staff account.

Before You Start#

• Open the staff app URL for the correct business.
• Use an account that has already been activated.
• Have the staff email and password ready.

Sign-In Page#

On the sign-in page, enter the staff email and password, then select Sign in.

Use Reset password if the password is unknown. Use the invitation link if the staff account has not been activated yet. Use the business signup flow only when creating a separate new business.

After Sign-In#

• Successful sign-in opens the main business dashboard.
• Already signed-in users who open the sign-in page may be sent directly to the dashboard.
• The sign-in page may show the business logo or business name when tenant branding is available.

When Sign-In Does Not Work#

• If sign-in fails, re-enter the email and password and confirm the account has been activated.
• If the business page cannot be found, check the business staff app URL with an owner or admin.
• If a technical configuration alert appears, capture the visible error and escalate it to the support contact for the business.