Activate a Staff Account

When To Use This#

Use this when you have been invited to a Hello Sniff business and need to create your staff login for the first time.

Before You Start#

• Open the invitation link sent by the business owner or admin.
• Have the invitation token ready. When you open the invitation link, the token fills in automatically; otherwise you enter it by hand.
• Do not forward the invitation link to someone else.
• Choose a password that meets the form requirements.

Staff Activation Form#

The activation page confirms your invite and asks you to finish setting up your account.

Confirm the invitation token (it fills in automatically from the invitation link, or you can type it in), enter the display name you want shown in the business app, choose a password, and submit the activation form. After activation, future sign-ins use the regular Sign In to Hello Sniff page.

After Activation#

• Successful activation signs you in and opens the business app.
• Your activated account uses the access level chosen by the owner or admin who sent the invite.
• If activation fails, the activation page stays open and shows the problem so you can try again.

When Activation Does Not Work#

• If the invitation details are missing, reopen the original invite link from the email or message.
• If the invite still does not work, ask an owner or admin to resend it from the Access page. See Manage Access and Invites.
• If you are already signed in, Hello Sniff may send you directly into the business app instead of showing activation again.
• How long an invite link remains valid depends on the business's policy, so it isn't guaranteed here.