Activate a Staff Account

When To Use This#

Use this when a staff member has been invited to a Hello Sniff business and needs to create their staff login for the first time.

Before You Start#

• Open the invitation link sent by the business owner or admin.
• Do not forward the invitation link to someone else.
• Choose a password that meets the form requirements.

Staff Activation Form#

The activation page confirms the invite and asks the staff member to finish setting up their account.

Enter the display name staff should see in the business app, choose a password, and submit the activation form. After activation, future sessions use the regular Sign In to Hello Sniff page.

After Activation#

• Successful activation signs the staff member in and opens the business app.
• The activated account uses the access level chosen by the owner or admin who sent the invite.
• If activation fails, the activation page stays open and shows the visible problem so the staff member can try again.

When Activation Does Not Work#

• If the invitation details are missing, reopen the original invite link from the email or message.
• If the invite still does not work, ask an owner or admin to resend it from the Access page. See Manage Access and Invites.
• If the staff member is already signed in, Hello Sniff may send them directly into the business app instead of showing activation again.
• Do not promise how long an invite link remains valid unless that timing has been confirmed for the business.