Understand Hello Sniff Features

When To Use This#

Use this as a neutral orientation to the main Hello Sniff product areas. It is meant for staff, admins, owners, or support teams who need a current map of the product before opening a more detailed workflow article.

Before You Start#

• Use this as a high-level orientation, not a pricing, plan-limit, trial, or sales-comparison article.
• Confirm the user is in the correct business before troubleshooting a missing page or action.
• Send detailed workflow questions to the focused support article for that area.

Public Feature Summary#

The public features page presents Hello Sniff as one system for staff work and dog parent self-service. It groups the product into staff tools, customer portal tools, platform setup, and a workflow that moves from planning to care, payment, and follow-up.

Use the public feature list as a broad orientation only. For support instructions, rely on the current staff app and customer portal articles.

Staff Operations#

Home is the staff starting point for operational follow-up, messages, document review items, public status attention, and links into the detailed workflow pages.

Use Schedule for the daily operating board, Bookings for booking requests and reservation work, Families and Dogs for customer and dog records, Documents for document review, Billing for customer account follow-up, Messages for conversations and notices, and Reports for operational summaries and exports.

Customer Portal Features#

The customer portal supports customer-facing workflows such as booking requests, billing and payment views, messages, documents, dog and family profile details, and onboarding tasks. Customer-facing articles should stay focused on what the dog parent can see, not internal staff access rules.

Setup, Settings, And Reports#

Use Settings after launch to find business profile, operating hours, services, rooms and fields, website notices, customer onboarding, migration support, staff access, and billing or account links.

Use setup articles when the question is about first-time owner configuration. Use Reports for operational summaries and exports, and treat downloaded reports as sensitive business and customer data.

When A Feature Is Missing#

• If a feature card or action is missing, confirm the staff member is in the correct business and ask an owner or admin to review access on the Access page.
• If dashboard counters look empty, open the destination page to verify the underlying workflow.
• If a public feature claim and an in-app workflow appear to disagree, use the current app behavior for support instructions and escalate the public claim for owner review.
• Do not promise pricing, trial availability, plan limits, staff limits, dog limits, savings, or included-package details from this article.