Understand Plans and Pricing

When To Use This#

Use this to find where your subscription and billing settings live. Your current pricing, trial, refund, and plan-package terms depend on your business's plan, so they aren't confirmed here.

Before You Start#

• Use this article to find your way to billing settings. For prices, limits, and plan terms, check your current plan details in the app.
• Sign in as an owner for billing actions; managers may have view-only access.
• Prices, plan limits, refund rules, cancellation terms, and payment timing depend on your plan, so they aren't listed here.

Hello Sniff Plan Page#

Open Settings and choose Hello Sniff plan in the Account section. Review the current plan and subscription status shown there.

If owner billing actions are visible, use the available plan-selection or billing portal controls once you've confirmed the billing change you want to make.

Older subscription links may open the current Hello Sniff plan page.

Subscription Status And Actions#

• The billing page can show trial, active, past-due, canceled, expired, billing portal, and plan-selection states depending on the account.
• Owner-level access is required for billing portal and plan-selection actions.
• Managers can review billing settings when the page allows it but may not see billing action controls.

When Billing Details Do Not Load#

• If billing actions are missing, check that you're signed in with owner access.
• If subscription data doesn't load, follow the on-screen alert and retry before taking action.
• If checkout or the billing portal fails to launch, note the error shown on screen and contact support.
• Refunds, credits, cancellation outcomes, renewal timing, trial terms, plan limits, and support response times depend on your plan and your business's policy, so they aren't confirmed here.